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March 1-4, 2019 • Nashville, Tennessee
The Summit & Expo 2019 is a 4-day event beginning on March 1st and for the
second year will be at the world-renowned Gaylord Opryland in Nashville, TN.Summit Agenda ProSource Agenda TRIB Agenda
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Keynote
Jason Dorsey
Crossing The Generational Divide at Work & In Sales
Saturday March 2, 2019 • 8:30amDelta A • Ballroom Gaylord Opryland • Nashville, TN
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NOW OPEN! SoundWaves™
at Gaylord Opryland
4 acre, 3-level upscale indoor/outdoor water attraction with dedicated recreation zones for adults, young children and families
Something for Everyone
REGISTRATION OPTIONS
DECEMBER 2 – JANUARY 14 | JANUARY 15 – SHOW | ||
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3-Nights* | $1,359.00 | $1,459.00 | |
4-Nights* | $1,619.00 | $1,719.00 | |
Attendance Only** | $699.00 | $799.00 | |
*Fast Cash Gtd Applies
**No hotel reserved. Badge – 2 people.
CANCELLATION POLICY
Before January 15, 2019:
If paying via ACH: $200 cancellation fee
If paying via credit card: $50.00 cancellation fee
After January 15, 2019:
If paying via ACH: $200 cancellation fee
If paying via credit card: $272.00 cancellation fee
SUMMIT AGENDA
Prepare for days of fun and discussion from some of the industry’s best and brightest.
Agenda is subject to change and may not be final.
Last updated on 02/06/2019
CLICK HERE FOR THE PROSOURCE AGENDA
CLICK HERE FOR THE TRIB AGENDA
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Friday, March 1
8:30 – 8:50 AM • Delta Lobby A
Understanding Digital Marketing 101
9:00 – 9:20 AM • Delta Lobby A
Understanding Digital Marketing 102
9:30 – 9:50 AM • Delta Lobby A
Providing Value Through Content Marketing
10:00 – 10:20 AM • Delta Lobby A
Google Shopping: Reaching the Online Customer
10:30 – 10:50 AM • Delta Lobby A
Leading the Conversation About Your Brand Through Reputation Management
11:00 – 11:20 AM • Delta Lobby A
The Basics Of Social Paid Advertising
11:30 – 11:50 AM • Delta Lobby A
Your Second Store Front: An Introduction to Ecommerce
12:00 – 12:20 PM • Delta Lobby A
Chat Solutions: How, Why and What to Prepare For
12:30 – 12:50 PM • Delta Lobby A
The Future of Digital: Voice Search
1:00 – 1:20 PM • Delta Lobby A
Understanding Digital Marketing 101
1:30 – 1:50 PM • Delta Lobby A
Understanding Digital Marketing 102
2:00 – 2:20 PM • Delta Lobby A
Providing Value Through Content Marketing
2:30 – 2:50 PM • Delta Lobby A
Google Shopping: Reaching the Online Customer
3:00 – 3:20 PM • Delta Lobby A
Leading the Conversation About Your Brand Through Reputation Management
3:30 – 3:50 PM • Delta Lobby A
The Basics Of Social Paid Advertising
4:00 – 4:20 PM • Delta Lobby A
Your Second Store Front: An Introduction to Ecommerce
4:30 – 4:50 PM • Delta Lobby A
Chat Solutions: How, Why and What to Prepare For
5:00 – 5:20 PM • Delta Lobby A
The Future of Digital: Voice Search
1:00 PM – 8:00 PM • Delta D Lobby
BrandSource Registration
1:00 PM – 5:00 PM • Canal AB
Whirlpool Product Training
1:00PM – 1:50PM – Laundry
Whirlpool appliance training sessions will include new product introductions on Front Load, Future product transitions, features and benefits of the current lines, draw, step, sell merchandising strategy to maximize dealer profitability.2:00PM – 2:55PM – Dishwashers & KitchenAid Suites
How to merchandise the entire KA suite including new product introductions, transitions, exciting new features and benefits. Also learn how the draw, step, sell merchandising strategy works and how to maximize dealer profitability.3:00PM – 3:55PM – Cooking & Refrigeration Benefits
Learn about the great new features and consumer benefits of the new KitchenAid Wall Ovens with accessories. Discover Whirlpool’s industry leading connected appliances & how to maximize your opportunity in the marketplace.4:00PM – 5:00PM – New Whirlpool Portal Training
1:00 PM – 3:50 PM • Bayou C
Samsung Product Training
1:00PM – 1:50PM
2:00PM – 2:50PM
3:00PM – 3:50PM
1:00 PM – 4:55 PM • Canal C
GE Product Training
GE Appliances — House of Brands 2019
1:00PM – 2:15PM
2:20PM – 3:35PM
3:40PM – 4:55PM
1:00 PM – 2:45 PM • Canal D
LG Product Training (LG Appliance – “Winning with LG”)
1:00PM – 2:45 PM
3:00PM – 4:45PMUnderstanding LG Go-to-Market Plans for 2019 (Sales), Size and Power of LG Brand and learn ways that retailers can tap into and leverage the LG brand name (Brand), Consumer Views of LG… Consideration, purchase intent, conversion, etc. (Consumer), & “Sneak Peak” at product innovations for 2019 (Product)
1:00 PM – 3:50 PM • Bayou B
Serta and Beautyrest Product Training
1:00PM – 1:50PM
2019 NEW Serta Product Review2:00PM – 2:50PM
2019 NEW Beautyrest Product Review3:00PM – 3:50PM
2019 NEW Serta and Beautyrest Adjustable Base Program Review
1:00 PM – 4:00 PM • Bayou D
TempurSealy Product Training
1:00PM – 2:00PM – What’s New in 2019!
2019 Tempur Breeze
2019 Stearns and Foster
2019 Bed in the Box
2019 Pillow Program2:00PM – 3:00PM – Future of Retail – The Changing Consumer
Consumer Journey
New Insights
Overview of New Program3:00PM – 4:00PM – Introducing Retail Edge
Advertising
In-Store
Digital
1:00 PM – 4:50 PM • Ryman Studio F
Fisher & Paykel / DCS Product Training
1:00PM – 1:50PM
2:00PM – 2:50PM
3:00PM – 3:50PM
4:00PM – 4:50PM3:00 PM – 5:00 PM • Bayou E
Electrolux Product Training
3:00PM – 4:00PM – Frigidaire: So Fresh and So Clean
By providing optimal freshness and easy access to food our new multi-door refrigerator is going to deliver an innovative and modern solution for food preservation. And our best performing dishwasher provides the ultimate cleaning and drying performance while providing time-saving solutions to help your customers clean up quickly and quietly. Come check out Frigidaire’s new refrigeration and dishwasher solutions.4:00PM – 5:00PM – Frigidaire’s Ready to Cook When You Are
Our new wall ovens, cooktops, and front control free-standing ranges provide great-tasting results and time-saving solutions. Come see how Frigidaire is providing sleek, innovative designs to enhance your customer’s cooking experience. Plus with our new Fit Promise replacement and installation will be a breeze.
1:00PM – 3:45PM • Ryman Studio A
What’s Trending in Retail? with NPD
1:00PM – 1:45PM
3:00PM – 3:45PM
1:00PM – 2:45PM • Ryman Studio C
Engaging Your Connected Customer Across a Multi-Channel World with Storis
1:00PM – 1:45PM
2:00PM – 2:45PM
2:30PM – 3:30PM • Ryman Studio B
Digital Transformation & The Evolution of Incentives” with 360 Insights
5:30 PM – 6:30 PM • Crystal Gazebo
BrandSource 1st Time Attendees Reception
7:00 PM – 10:00 PM • Delta A Ballroom & Lobby A
Summit Welcome Reception
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Saturday, March 2
7:00 AM – 5:00 PM • Delta D Registration
BrandSource Registration
7:00 AM – 8:00 AM • Delta A Ballroom
Summit Member Breakfast
8:15 AM – 10:15 AM • Delta A Ballroom
CEO State of the Union & Keynote Speaker
Jason Dorsey – “Crossing The Generational Divide at Work & In Sales”
10:30 AM – 12:45 PM • Various Rooms
Region Meetings (with Lunch Served)
Greater Midwest/Mid America – Bayou A
Great Plains/North Central – Bayou B
Maytag – Canal C
Michigan – Canal A
North Atlantic – Ryman Studio B/C
Northwest/Rocky Mountain – Canal D
Pacific Rim/Pacific Southwest – Canal B
Power Dealers – Bayou E
South Atlantic – Bayou D
Southeast – Bayou C
Southwest – Canal E
Tri State – Delta Island ABC
1:00 PM – 2:00 PM • Canal E
Young Professionals Educational Session
“Transition from Buddy to Boss” with Monica Wofford
1:00 PM – 2:45 PM • Bayou E
Mattress University
1:00 PM – 1:45 PM • Various Rooms
BrandSource Education
John White – “Merchandising in the Digital Age” – Bayou A
Jeff Korhan – “Getting To The Heart Of Customer Relationships” – Bayou B
Larry Mersereau – “Stand Out! Differentiate or Disappear” – Bayou C
Mike Peterson Stop Wasting “I’m Just Looking” Customers” -Bayou D
2:00 PM – 2:45 PM • Various Rooms
BrandSource Education
Brian Wattier – “Marketing Budget Strategy” – Bayou A
Jeff Korhan – “How To Discover And Perfect Your Brand Story” – Bayou B
Larry Mersereau – “Stand Out! Differentiate or Disappear” – Bayou C
Mike Peterson – “Stop Wasting “I’m Just Looking” Customers” – Bayou D
3:00 PM – 4:30 PM • Delta A
General Session
4:30 PM – 6:00 PM • Delta A
Stampede
7:00 PM – 10:00 PM • BB King’s Blues Club
BrandSource Offsite Dinner Event
BB King’s Blues Club
152 2nd Avenue North
Nashville, TN 37201
Shuttle Service Pickup @ Magnolia Portico beginning at 6:30 PM
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Sunday, March 3
7:00 AM – 7:00 PM • Ryman Hall B4
Luggage Storage
8:00 AM – 5:00 PM • Delta D Registration
BrandSource Registration
7:45 AM – 8:45 AM
BrandSource Education & Breakfast Sessions
John Egger & John McCloskey – Furniture Town Hall – Canal B
Bruce Wilkinson – “Balancing Life, Work, Family and Friends – You’ve Got to Have a Sense of Humor” – Bayou B
Dale Henry – “The Proverbial Cracker Jack: How to Get Out of the Box & Become the Prize!” – Bayou D
7:45 AM – 9:45 AM
BrandSource Educational Workshops with Breakfast
Monica Wofford – “Making Difficult People Disappear” – Bayou A
Jason Everett – “7 Ways To Crank Up Your Facebook Engagement Without Draining Your Kids College Fund” – Bayou C
9:00 AM – 9:45 AM
BrandSource Education
Pamela Jett- “Say it with Backbone…Not Bite: Assertive Communication Skills” – Canal B
Bruce Wilkinson – “Implementing a Culture of Superior, World Class Customer Service” – Bayou B
Dale Henry – “The Proverbial Cracker Jack: How to Get Out of the Box & Become the Prize!” – Bayou D
10:00 AM – 11:45 AM
BrandSource Education
Monica Wofford – “Making Difficult People Disappear” – Bayou A
Jason Everett- “7 Ways To Crank Up Your Facebook Engagement Without Draining Your Kids College Fund” – Bayou C
10:00 AM – 10:45 AM
BrandSource Education
Pamela Jett- “Say it with Backbone…Not Bite: Assertive Communication Skills” – Canal B
Kim Firestone & Chris Trewin – “SquareTrade/Allstate – Revolutionizing Extended Warranties and the Customer Experience” – Bayou D
11:00 AM – 11:45 AM
BrandSource Education
Pamela Jett – “Say it with Backbone…Not Bite: Assertive Communication Skills” – Canal B
Phil Barbera – “Sleep Better At Night: How to Measure & Optimize Your Business’ Financial Health” Bayou D
11:00 AM – 6:00 PM • Ryman Hall C
EXPO
12:00 PM – 1:00 PM • Ryman Hall C
Lunch Served on Expo Floor
12:00 PM – 1:30 PM • Canal A
Women in Business Luncheon
Pamela Jett – “The Relentlessly Positive Communicator: Powerful Communication Skills for Women”
12:30 PM – 5:45 PM • Ryman Studio FG
LINQ Workshops
LINQ 101 Workshop (Matt Berry & Jim Schuett)
12:30 PM – 1:15 PM
3:30 PM – 4:15PMLINQ 201 Workshop (Matt Berry & Jim Schuett)
2:00 PM – 2:45 PM
5:00 PM – 5:45PM
4:00 PM – 6:00 PM • Nashville Bus Tour, “The Ben & Morey Tour”
Spousal Event
4:30 PM – 6:00 PM • Ryman Hall C
Expo Cocktail Reception
6:00 PM
Evening on Your Own
6:00 PM – 7:00 PM • Water’s Edge
Young Professionals Networking Event
7:15 PM
Haunted Downtown Walking Tour
Shuttle Service Pickup @ Delta Portico (Starting @ 7:15 PM)
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Monday, March 4
7:00 AM – 8:00 AM • Delta D & Delta A Lobby
Member Breakfast
7:00 AM – 8:00 AM • Ryman Studio FG
LINQ 101 Workshop & Breakfast
Matt Berry & Jim Schuett
7:00 AM – 1:00 PM • Ryman Hall B4
Luggage Storage
7:30 AM – 8:30 AM • Delta C
Power Dealer Breakfast
8:00 AM – 1:00 PM • Delta D Registration
BrandSource Registration
8:30 AM – 9:15 AM • Ryman Studio FG
LINQ 201 Workshop
Matt Berry & Jim Schuett
8:00 AM – 12:00 PM • Ryman Hall C
EXPO (Giveaway Day!)
10:00 AM – 11:15 AM • Ryman Studio FG
LINQ 101 Workshop
Matt Berry & Jim Schuett
HOTEL & TRAVEL INFORMATION
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Flight Information
Nearest Airport
Nashville International Airport (BNA)
1 Terminal Drive
Nashville, TN 37214
(615) 275-1675Discounted Airport Transfers from
Nashville International Airport to the Gaylord OprylandUse Discount Code: BRANDSOURCE
http://tickets.gaylordopryland.com/2019AirportShuttle
SOUTHWEST AIRLINES
AVB’s Preferred Airline
8% off Business Select and Anytime fares and 2% off Wanna Get Away fares. Discounts are available for travel February 26, 2019 through March 7, 2019. To book your flight, click here (SWABIZ/SGS CID # 99874876). No baggage fees (first two bags), no change or cancellation fees, no peak travel or fuel surcharges, consistently ranked the “Best in Customer Service” by DOT.
DELTA AIRLINES
UP TO 10% DISCOUNT
You may book online at www.delta.com/meeting, select “Book a Trip.” Please enter the meeting code NMSRX when doing initial search then click on “Advanced Search” and enter the Meeting Event code 431653 on the form along with your trip information. You may also call the Delta Meeting Network® Reservations at 1-800-328-1111. Discount can be used for airfare scheduled February 23, 2019 to March 11, 2019 to Nashville (BNA).
UNITED AIRLINES
UP TO 10% DISCOUNT
You may book online at www.united.com/meetings, then click on “Book Meeting Reservations” and enter your Offer Code ZG2B637061 when searching for your flights. If booking through a travel professional, or you would like to call United Meetings at 1-800-426-1122, give them the “Z” Code ZG2B and Agreement Code 637061. Discount can be used for airfare scheduled February 21, 2019 to March 8, 2019 to Nashville (BNA).
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Hotel Information
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive
Nashville, TN 37214
(615) 889-1000
Room must be booked through the Registration site.
Check-in and Check-out
- Check-in: 4:00 PM
- Check-out: 11:00 AM
- Express Checkout
- Video Review Billing, Video Checkout
Internet Access
- Guest rooms: Wireless, Wired
- High Speed: Check email + browse the Web for $14.99/day
- Upgrade To Enhanced High Speed: Video chat, download large files + stream video for an additional $6.99/ per day
Parking
- On-site parking: $29/ daily
- Valet parking: $38/ daily
- Electric car charging stations: 4, Complimentary
Car Rentals at this property
Hertz – Ph: +1-615-391-0162

THE COUNTDOWN IS ON
We’re so excited to see you in Nashville for The Summit 2019!
#BetterTogetherSummit
