7:00 AM – 5:00 PM • OFFICE 3
Registration
7:00 AM – 7:45 AM • AUGUSTUS BALLROOM
Member Breakfast
7:00 AM – 7:45 AM • ROMAN BALLROOM I & II
Fisher & Paykel Breakfast
7:00 AM – 3:00 PM • PISA
AVB Marketing Meetings
7:45 AM – 9:45 AM • Emperoros Ballroom II
Mattress University
Mike Peterson/Bob Muenkel
8:00 AM – 8:45 AM • Neopolitan I
Whirlpool SMART Appliances Product Training
8:00 AM – 8:45 AM • Neopolitan II
Serta Simmons Product Training
8:00 AM – 8:45 AM • Neopolitan III
LG Product Training
8:00 AM – 8:45 AM • Milano VIII
GE Appliances House of Brands Product Training
8:00 AM – 8:45 AM • Florentine I
Hummingbirds and Buffalo – Communicating Among Opposites
Speaker: Tracy Krein
8:00 AM – 8:45 AM • Florentine II
Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence
Speaker: Joe Sweeney
8:00 AM – 8:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
8:00 AM – 8:45 AM • Florentine IV
Building Tenacious Teams
Speaker: Stu Schlackman
9:00 AM – 9:45 AM • Neopolitan I
Whirlpool & Maytag Laundry Product Training
9:00 AM – 9:45 AM • Neopolitan II
Serta Simmons Product Training
9:00 AM – 9:45 AM • Neopolitan III
LG Product Training
9:00 AM – 9:45 AM • Neopolitan IV
Electrolux Product Training
Celebrate 100 years of Practical Appliance Innovation: See why LIFE’S BETTER WITH FRIGIDAIRE in 2018
9:00 AM – 9:45 AM • Milano VIII
GE Appliances House of Brands Product Training
9:00 AM – 9:45 AM • Salerno
Samsung Product Training
9:00 AM – 9:45 AM • Sorrento
Fisher & Paykel Product Training
9:00 AM – 9:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
9:00 AM – 9:45 AM • Florentine I
Unified Commerce: Why Technology Integration Matters to Your Customer
Speaker: Greg Strosnider
9:00 AM – 9:45 AM • Florentine II
Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence
Speaker: Joe Sweeney
9:00 AM – 9:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
9:00 AM – 9:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
9:00 AM – 9:45 AM • Roman III
AVB Marketing – Keeping Up With Today’s Marketing Trends
Speaker: Danielle Diaz & Brian Wattier
10:00 AM – 10:45 AM • Neopolitan I
Innovations with KitchenAid Brand
10:00 AM – 10:45 AM • Neopolitan II
Serta Simmons Product Training
10:00 AM – 10:45 AM • Neopolitan III
LG Product Training
10:00 AM – 10:45 AM • Neopolitan IV
Electrolux Product Training
Introducing the new standard for Clean and Care with Electrolux’s LuxCareTM 2.0 Front Load Laundry
10:00 AM – 10:45 AM • Milano VIII
GE Appliances House of Brands Product Training
10:00 AM – 10:45 AM • Salerno
Samsung Product Training
10:00 AM – 10:45 AM • Sorrento
Fisher & Paykel Product Training
10:00 AM – 10:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
10:00 AM – 10:45 AM • Florentine I
Unified Commerce: Why Technology Integration Matters to Your Customer
Speaker: Greg Strosnider
10:00 AM – 10:45 AM • Florentine II
The Eight Most Critical Questions in Work and Life
Speaker: Joe Sweeney
10:00 AM – 10:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
10:00 AM – 10:45 AM • Florentine IV
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
10:00 AM – 10:45 AM • Roman III
Square Trade – Revolutionizing In-Home Service and Delighting Your Customers
11:00 AM – 11:45 AM • Neopolitan I
Whirlpool Product Training
11:00 AM – 11:45 AM • Neopolitan II
Serta Simmons Product Training
11:00 AM – 11:45 AM • Neopolitan III
LG Product Training
11:00 AM – 11:45 AM • Neopolitan IV
Electrolux Product Training
Understanding Major Appliance Shopping Behavior of the Frigidaire Consumer
11:00 AM – 11:45 AM • Milano VIII
GE Appliances House of Brands Product Training
11:00 AM – 11:45 AM • Salerno
Samsung Product Training
11:00 AM – 11:45 AM • Sorrento
Fisher & Paykel Product Training
11:00 AM – 11:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
11:00 AM – 11:45 AM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
11:00 AM – 11:45 AM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
11:00 AM – 11:45 AM • Florentine III
How to treat everyone like a VIP Customer
Speaker: Martha Morales (Nobu)
11:00 AM – 11:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
11:00 AM – 11:45 AM • Roman III
AVB Marketing – Keeping Up With Today’s Marketing Trends
Speakers: Danielle Diaz & Brian Wattier
12:00 PM – 1:00 PM • AUGUSTUS BALLROOM
Member Lunch
12:00 PM – 1:00 PM • Emperors Ballroom II
Furniture Luncheon
12:00 PM – 2:00 PM • Emperors Ballroom I
Women in Business Luncheon
Speaker: Tracy Krein
1:00 PM – 1:45 PM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
1:00 PM – 1:45 PM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
1:00 PM – 1:45 PM • Florentine III
“Think Outside the Mattress”
General Education: Answering & Overcoming Objections
Speaker: Bob Muenkel
1:00 AM – 1:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
1:00 PM – 1:45 PM • Pompeian I
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
1:00 PM – 1:45 PM • Pompeian II
Selling Smart by Understanding the 4 Personality Types
Speaker: Daniel Abramson
1:00 PM – 1:45 PM • Roman III
Introduction to Linq 2.5
1:00 PM – 1:45 PM • Salerno
Wondersign – 3 Ways Savvy Retailers Are Increasing Sales By Double Digits
1:00 PM – 2:45 PM • POMPEIAN III
Young Professionals Educational Session
Frigidaire’s High Definition Cooking- 30 mins and then Best Practice Session
2:00 PM – 2:45 PM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
2:00 PM – 2:45 PM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
2:00 PM – 2:45 PM • Florentine III
“Think Outside the Mattress”
General Education: Answering & Overcoming Objections
Speaker: Bob Muenkel
2:00 PM – 2:45 PM • Florentine IV
Influence Yourself & Customers with High Performance Attitude
Speaker: Glenn Bill
2:00 PM – 2:45 PM • Pompeian I
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
2:00 PM – 2:45 PM • Pompeian II
Selling Smart by Understanding the 4 Personality Types
Speaker: Daniel Abramson
2:00 PM – 2:45 PM • Roman III
Finding Work/Life Balance
Speaker: Tracy Krein
2:00 PM – 2:45 PM • Roman III
AI and the Google Hardware Program
Speaker: Andrew Leonard (GOOGLE)
3:00 PM – 5:30 PM • AUGUSTUS BALLROOM
General Session & Stampede
6:00 PM
Free Evening
Dinner on your own
7:00 PM – 9:00 PM • POLE POSITION RACEWAY
Young Professionals Networking Event
9:00 PM – 11:00 PM • Cleopatra’s Barge
Young Professionals Reception
