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August 26-29, 2018 • Las Vegas, NV
The Convention is a 4-day event beginning on Sunday, August 26th through
Wednesday, August 29th at Caesar’s Palace in Las Vegas, NV.
Attendees are treated to cutting edge educational seminars, innovative product trainings
and informative workshops by prominent figures in the retail business. Erik Qualman
Keynote Speaker
Socialnomics: Winning Customers Hearts and Minds at Scale
Based on his #1 Bestseller, Qualman dives into the powerful concept of Socialnomics.
Word-of‐Mouth is on digital steroids and has transformed into World-of-Mouth.
Organizations must learn the new rules of social, mobile, and beyond or they will miss this
once-in-a-generation opportunity to earn customers’ loyalty
and drive long-term success. Socialnomics is the
key to winning customers’ hearts, minds, and wallets.
AGENDA
Prepare for days of fun and discussion from some of the industry’s best and brightest.
Agenda is subject to change and may not be final.
Last updated on 8/15/2018.
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Sunday, August 26
8:00 AM – 6:00 PM • OFFICE 3
Registration
8:30 AM – 1:00 PM • Trevi/Turin
Board of Directors Meeting
9:00 AM – 5:00 PM • PISA
AVB Marketing Meetings
2:00 PM – 3:00 PM • VERONA
1st Time Attendee Reception
3:00 PM – 6:00 PM • VARIOUS SUITES
Region Meetings
Great Plains / North Central – Florentine II
Greater Midwest / Mid America – Florentine I
Maytag – Pompeian II
Michigan – Trevi/Turin
North Atlantic – Anzio
Northwest / Rocky Mountain – Pompeian III
Pacific SW / Pacific Rim – Pompeian IV
South Atlantic – Pompeian I
Southeast – Salerno
Southwest – Sorrento
Tri-State – Capri
6:00 PM – 9:00 PM • AUGUSTUS BALLROOM
Welcome Reception
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Monday, August 27
7:00 AM – 5:00 PM • OFFICE 3
Registration
7:00 AM – 7:45 AM • AUGUSTUS BALLROOM
Member Breakfast
7:00 AM – 7:45 AM • ROMAN BALLROOM I & II
Fisher & Paykel Breakfast
7:00 AM – 3:00 PM • PISA
AVB Marketing Meetings
7:45 AM – 9:45 AM • Emperoros Ballroom II
Mattress University
Mike Peterson/Bob Muenkel
8:00 AM – 8:45 AM • Neopolitan I
Whirlpool SMART Appliances Product Training
8:00 AM – 8:45 AM • Neopolitan II
Serta Simmons Product Training
8:00 AM – 8:45 AM • Neopolitan III
LG Product Training
8:00 AM – 8:45 AM • Milano VIII
GE Appliances House of Brands Product Training
8:00 AM – 8:45 AM • Florentine I
Hummingbirds and Buffalo – Communicating Among Opposites
Speaker: Tracy Krein
8:00 AM – 8:45 AM • Florentine II
Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence
Speaker: Joe Sweeney
8:00 AM – 8:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
8:00 AM – 8:45 AM • Florentine IV
Building Tenacious Teams
Speaker: Stu Schlackman
9:00 AM – 9:45 AM • Neopolitan I
Whirlpool & Maytag Laundry Product Training
9:00 AM – 9:45 AM • Neopolitan II
Serta Simmons Product Training
9:00 AM – 9:45 AM • Neopolitan III
LG Product Training
9:00 AM – 9:45 AM • Neopolitan IV
Electrolux Product Training
Celebrate 100 years of Practical Appliance Innovation: See why LIFE’S BETTER WITH FRIGIDAIRE in 2018
9:00 AM – 9:45 AM • Milano VIII
GE Appliances House of Brands Product Training
9:00 AM – 9:45 AM • Salerno
Samsung Product Training
9:00 AM – 9:45 AM • Sorrento
Fisher & Paykel Product Training
9:00 AM – 9:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
9:00 AM – 9:45 AM • Florentine I
Unified Commerce: Why Technology Integration Matters to Your Customer
Speaker: Greg Strosnider
9:00 AM – 9:45 AM • Florentine II
Networking Is a Contact Sport: How Staying Connected and Serving Others Will Help You Grow Your Business, Expand Your Influence
Speaker: Joe Sweeney
9:00 AM – 9:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
9:00 AM – 9:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
9:00 AM – 9:45 AM • Roman III
AVB Marketing – Keeping Up With Today’s Marketing Trends
Speaker: Danielle Diaz & Brian Wattier
10:00 AM – 10:45 AM • Neopolitan I
Innovations with KitchenAid Brand
10:00 AM – 10:45 AM • Neopolitan II
Serta Simmons Product Training
10:00 AM – 10:45 AM • Neopolitan III
LG Product Training
10:00 AM – 10:45 AM • Neopolitan IV
Electrolux Product Training
Introducing the new standard for Clean and Care with Electrolux’s LuxCareTM 2.0 Front Load Laundry
10:00 AM – 10:45 AM • Milano VIII
GE Appliances House of Brands Product Training
10:00 AM – 10:45 AM • Salerno
Samsung Product Training
10:00 AM – 10:45 AM • Sorrento
Fisher & Paykel Product Training
10:00 AM – 10:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
10:00 AM – 10:45 AM • Florentine I
Unified Commerce: Why Technology Integration Matters to Your Customer
Speaker: Greg Strosnider
10:00 AM – 10:45 AM • Florentine II
The Eight Most Critical Questions in Work and Life
Speaker: Joe Sweeney
10:00 AM – 10:45 AM • Florentine III
Internal Marketing: Creating Raving Fans that Market for You through Killer Customer Service
Speaker: Todd Woods
10:00 AM – 10:45 AM • Florentine IV
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
10:00 AM – 10:45 AM • Roman III
Square Trade – Revolutionizing In-Home Service and Delighting Your Customers
11:00 AM – 11:45 AM • Neopolitan I
Whirlpool Product Training
11:00 AM – 11:45 AM • Neopolitan II
Serta Simmons Product Training
11:00 AM – 11:45 AM • Neopolitan III
LG Product Training
11:00 AM – 11:45 AM • Neopolitan IV
Electrolux Product Training
Understanding Major Appliance Shopping Behavior of the Frigidaire Consumer
11:00 AM – 11:45 AM • Milano VIII
GE Appliances House of Brands Product Training
11:00 AM – 11:45 AM • Salerno
Samsung Product Training
11:00 AM – 11:45 AM • Sorrento
Fisher & Paykel Product Training
11:00 AM – 11:45 AM • Siena
Palazzani Decorative Plumbing & Foster Kitchen Appliances Product Training
11:00 AM – 11:45 AM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
11:00 AM – 11:45 AM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
11:00 AM – 11:45 AM • Florentine III
How to treat everyone like a VIP Customer
Speaker: Martha Morales (Nobu)
11:00 AM – 11:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
11:00 AM – 11:45 AM • Roman III
AVB Marketing – Keeping Up With Today’s Marketing Trends
Speakers: Danielle Diaz & Brian Wattier
12:00 PM – 1:00 PM • AUGUSTUS BALLROOM
Member Lunch
12:00 PM – 1:00 PM • Emperors Ballroom II
Furniture Luncheon
12:00 PM – 2:00 PM • Emperors Ballroom I
Women in Business Luncheon
Speaker: Tracy Krein
1:00 PM – 1:45 PM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
1:00 PM – 1:45 PM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
1:00 PM – 1:45 PM • Florentine III
“Think Outside the Mattress”
General Education: Answering & Overcoming ObjectionsSpeaker: Bob Muenkel
1:00 AM – 1:45 AM • Florentine IV
Negotiating with Power
Speaker: Stu Schlackman
1:00 PM – 1:45 PM • Pompeian I
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
1:00 PM – 1:45 PM • Pompeian II
Selling Smart by Understanding the 4 Personality Types
Speaker: Daniel Abramson
1:00 PM – 1:45 PM • Roman III
Introduction to Linq 2.5
1:00 PM – 1:45 PM • Salerno
Wondersign – 3 Ways Savvy Retailers Are Increasing Sales By Double Digits
1:00 PM – 2:45 PM • POMPEIAN III
Young Professionals Educational Session
Frigidaire’s High Definition Cooking- 30 mins and then Best Practice Session
2:00 PM – 2:45 PM • Florentine I
Skills of a Successful Manager
Speaker: Mike Petersen
2:00 PM – 2:45 PM • Florentine II
Liability Lawsuits/Claims: How to Avoid or Handle If They Happen
Speaker: Scott Reinglass
2:00 PM – 2:45 PM • Florentine III
“Think Outside the Mattress”
General Education: Answering & Overcoming ObjectionsSpeaker: Bob Muenkel
2:00 PM – 2:45 PM • Florentine IV
Influence Yourself & Customers with High Performance Attitude
Speaker: Glenn Bill
2:00 PM – 2:45 PM • Pompeian I
Creating Extraordinary Customer Service Through Employee Engagement
Speaker: Pamela Jett
2:00 PM – 2:45 PM • Pompeian II
Selling Smart by Understanding the 4 Personality Types
Speaker: Daniel Abramson
2:00 PM – 2:45 PM • Roman III
Finding Work/Life Balance
Speaker: Tracy Krein
2:00 PM – 2:45 PM • Roman III
AI and the Google Hardware Program
Speaker: Andrew Leonard (GOOGLE)
3:00 PM – 5:30 PM • AUGUSTUS BALLROOM
General Session & Stampede
6:00 PM
Free Evening
Dinner on your own
7:00 PM – 9:00 PM • POLE POSITION RACEWAY
Young Professionals Networking Event
9:00 PM – 11:00 PM • Cleopatra’s Barge
Young Professionals Reception
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Tuesday, August 28
8:00 AM – 5:00 PM • OFFICE 3
Registration
7:00 AM – 7:45 AM • AUGUSTUS BALLROOM
Member Breakfast
8:00 AM – 8:45 AM • Florentine I
Team Work Coaching: Getting Your People to Play Nice in the Sandbox and OWN Their Jobs!
Speaker: Kelli Vrla
8:00 AM – 8:45 AM • Florentine II
Brand Advocates: How to Build Consumer Brand Ambassadors Through Purposeful Engagement
Speaker: Josh Allison
8:00 AM – 8:45 AM • Florentine III
Sleep Better At Night: How to Measure & Optimize Your Business’ Financial Health
Speaker: Alicia Zich (Wells Fargo)
8:00 AM – 8:45 AM • Florentine IV
Selling Smart by Understanding the 4 Personality Types
Speaker: Daniel Abramson
8:00 AM – 8:45 AM • Roman II
Skills of a Successful Manager
Speaker: Mike Petersen
8:00 AM – 8:45 AM • Roman IV
So You Want to be a Master Salesperson
Speaker: Tom Shay
8:00 AM – 8:45 AM • Capri
Update on the U.S. Economy
Speaker: Joe Higgins
9:00 AM – 9:45 AM • Florentine I
Team Work Coaching: Getting Your People to Play Nice in the Sandbox and OWN Their Jobs!
Speaker: Kelli Vrla
9:00 AM – 9:45 AM • Florentine II
Brand Advocates: How to Build Consumer Brand Ambassadors Through Purposeful Engagement
Speaker: Josh Allison
9:00 AM – 9:45 AM • Florentine III
Sleep Better At Night: How to Measure & Optimize Your Business’ Financial Health
Speaker: Alicia Zich (Wells Fargo)
9:00 AM – 9:45 AM • Florentine IV
Finding Work/Life Balance
Speaker: Tracy Krein
9:00 AM – 9:45 AM • Roman II
Skills of a Successful Manager
Speaker: Mike Petersen
9:00 AM – 9:45 AM • Roman IV
So You Want to be a Master Salesperson
Speaker: Tom Shay
10:00 AM – 12:00 PM • AUGUSTUS BALLROOM
Convention General Session
(10:00 AM CEO, Jim Ristow’s State of the Union)
(Keynote @ 11:00 AM with Erik Qualman)Socialnomics:Winning Customers Hearts and Minds at Scale
11:00 AM – 12:30 PM • ROMAN I & II
Lunch available for purchase (Exhibitors)
12:00 PM – 1:00 PM • Palace Ballroom
Member Lunch
12:30 PM – 7:00 PM • FORUM/OCTAVIUS & MILANO BALLROOMS
EXPO
Cocktails & Dinner @ 5:30 PM – 7:00 PM
“Cooking Demos in Electrolux booth with Chef Stuart
1:00 PM – 2:00 PM
3:00 PM – 4:00 PM“Cook Off” Contest in Electrolux Booth with Chef Stuart
4:45 PM – 5:45 PM
2:00 PM – 4:00 PM • PISA
Spousal Activity
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Wednesday, August 29
7:00 AM – 1:00 PM • OFFICE 3
Registration
7:00 AM – 7:45 AM • ROMAN BALLROOM
Member Breakfast
7:00 AM – 5:00 PM • Genoa
Luggage Storage
8:00 AM – 1:00 PM • FORUM/OCTAVIUS & MILANO BALLROOMS
EXPO
Chef Stuart Demos in Electrolux Booth
8:15 AM – 9:15 AM
9:30 AM – 10:30 AM
1:00 PM – 5:00 PM • JUPITER POOL
Farewell Pool Party

THE COUNTDOWN IS ON
We’re so excited to see you in Las Vegas for The Convention 2018!
Sponsors
A huge thank you to our Convention 2018 sponsors!
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